HomeCare

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About Our HomeCare Services

BallyCara HomeCare will help you to stay active and healthy, in your own home and connected to your community. We provide services throughout South East Queensland and Northern Melbourne to suit your individual needs and help you to live a fulfilling independent life in your home and community.

Adhering to the BallyCara Mission, Vision and Values our HomeCare support staff are professionally trained to empower and enable you to live a fulfilling life in the community. Building on our extensive experience in health and support services for older people, we embrace what you value and enhance your community living.

HomeCare Services

Available at: Moreton Bay, Village, Brisbane North, Northern Melbourne

Entry Level Support Through

Commonwealth Assistance

BallyCara HomeCare is subsidised by the Commonwealth Government to provide entry level support services through the Commonwealth Home Support Program (CHSP). The Program is provided to people who require assistance to keep living independently in their own home and community.

BallyCara HomeCare delivers services under a Wellness approach. This means that you can expect us to work with your strengths and abilities rather than your limitations. We will identify what your individual goals are and through our SONA philosophy (Gaelic for Happiness) we will Embrace your individuality, Enhance your outcomes and enable you to Prosper in our caring relationship.

To be eligible for CHSP services you require an assessment by the Regional Assessment Service (RAS) which can be arranged by contacting My Aged Care on 1800 200 422.

Available at: Moreton Bay, Village, Brisbane North, Logan, Gold Coast & Northern Melbourne

HomeCare Services

BallyCara HomeCare Packages allow you to customise how you spend your assigned Government subsidy on support services and equipment that promote your independence and community living. We help you through the journey by listening and exploring with you, your background, needs and preferences to design the optimal utilisation of available funds. Our Sona® philosophy also challenges you to consider your preferred future and how BallyCara can assist you to prosper with real happiness.

There are four levels of home care packages. These four levels are designed as follows:
Level 1: Supports people with basic care needs
Level 2: Supports people with low-level care needs
Level 3: Supports people with intermediate care needs
Level 4: Supports people with high-level care needs

Depending on your approved level of HomeCare package; services, consumables and minor equipment purchases will be organised in alignment with your individual needs and goals.

Services and equipment that may be of assistance to help you remain independent and in your own home include but are not limited to:

  • Personal Care support
  • Assistance to maintain your home in a clean and safe manner
  • Nursing support by Registered Nurses
  • Wellness services to promote physical activity, mental stimulation and emotional wellbeing
  • Allied health services by accredited practitioners including Physiotherapy, Occupational Therapy, Exercise Physiology, Podiatry
  • Social interaction at home and in the community
  • Accompanied transport to appointments and shopping
  • Continence Aids
  • Grab rails, walking aids, bathroom aids and wheelchairs

Available at: Moreton Bay, Village, Brisbane North, Logan, Gold Coast & Northern Melbourne

Private Services

BallyCara HomeCare also offers privately funded platforms of care and support personalised to suit your individual circumstances and requirements. Our BallyCara Private Services allow you the choice, control and flexibility to maintain your independence and preferred lifestyle. Unlike our BallyCara HomeCare Packages and Commonwealth Home Support Program, Private Services require no Government eligibility to receive this option of services in your home. Our BallyCara Private Services are personalised to your individual needs and requirements and can provide services for as long or as little as needed.

Our BallyCara Private Services can include but are not limited to:

  • Personal Care
  • Shopping
  • Housekeeping
  • Meal Preparation
  • Social Support
  • Allied Health Services

Private Services could also be an option for you if you are on the waiting list to receive a HomeCare Package and aren’t eligible to receive a Commonwealth Home Support Program Package. Our BallyCara staff are here to answer any questions you may have and to assist with setting up a personalised private service package that doesn’t require you to have an Aged Care Assessment.

Available at: Moreton Bay, Village, Brisbane North

Invigorate by BallyCara

BallyCara’s personalised group sessions embrace your individual background skills and passions to enhance and provide you with a range of exciting activities that are unique to you. This social group will prosper your happiness, motivation and potential in a small group setting.

For more information about joining our Caras’ & Co. family please contact us on 1300 272 222.

What matters to you, matters to us.

Frequently Asked Questions

The Commonwealth Home Support Program is designed for people who require a low level of assistance and support to maintain their independence and stay living in their own home. If people are finding their care needs and support requirements are increasing they can then be referred for a HomeCare Package by contacting My Aged Care or speaking with a BallyCara Support Advisor.

The CHSP provides subsidised support in a range of defined service types and BallyCara HomeCare is funded to provide the following in defined geographical locations, so please contact us to discuss further:

  • Social support – community access, health and wellbeing programs
  • Respite care to give carers a break
  • Social support groups – organised activities, support and lunch in small group settings
  • Personal care – hygiene assistance
  • Allied health – Exercise Physiology
  • Domestic assistance – general house cleaning to maintain your home

If you have been approved for a Commonwealth Home Support Program and need assistance our BallyCara staff will ensure any questions or requirements you may have are answered.

  • Our Staff at BallyCara are happy to guide you through the step-by-step journey of how to apply for a Commonwealth Home Support Program and answer any questions that you may have.
  • There is a small co-payment on all BallyCara CHSP services however please speak with your Support Advisor if you are experiencing financial hardship.

Your Support Plan will outline specific tasks to be completed during each type of service and will accommodate your preferences for service provision times and your wishes in relation to how support will be provided. Your Support Plan will include information about your goals, your strengths and skills; and outcomes will be reviewed in line with Aged Care Quality & Safety requirements or as indicated by your progress or wishes.

The Commonwealth Government funds the Commonwealth Home Support Program and has a client contribution policy, with a view to ensuring those who can afford to contribute to the cost of their care do so, while protecting those most vulnerable.

What you pay is discussed and agreed upon between you and the service provider. BallyCara HomeCare will discuss your contribution with you on commencement of your services.  Your contribution towards services will have no effect on the age pension that you may receive.
Payment of fees is required on a monthly basis by an automated direct debit arrangement for services received the previous month.

Empowering you to make your own decisions and choices about the services you receive.

For more information about BallyCara HomeCare phone 1300 272 222 or click here to email.

Our Staff at BallyCara are happy to guide you through the step-by-step journey of how to apply for a HomeCare Package and answer any questions that you may have.

If you have been approved for a HomeCare Package and need support on selecting the right service provider, our BallyCara staff will ensure any questions you may have about selecting the right service provider are answered.

For more information about BallyCara HomeCare phone 1300 272 222 or click here to email

Aged Care Quality Standards

On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards.

Our HomeCare Staff

BallyCara HomeCare staff are recruited for their commitment to providing a high level of service to individuals and for their special understanding of meeting the needs of our clients. BallyCara’s reliable and responsive staff hold relevant qualifications and must be cleared by a National Criminal History Record every 3 years.

Our staff engage in continuous education on best practice procedures and individual work practices are monitored to ensure a high level of service. All staff employed by BallyCara HomeCare adhere to our Code of Conduct which specifies the highest standards of conduct and ethical behaviour in their performance of duties with and for clients of the service.

To ensure your services and continuity of care is consistent, BallyCara strives to make sure you consistently see familiar support staff. Your support staff will be informed of your individual needs, preferences and goals and will always support you in a respectful and sensitive manner. BallyCara’s restorative approach includes a wellness focus and aims to inspire healthy and happy living in your community and home.

Our Locations

Moreton Bay Region

16B Oyster Point Esplanade, Scarborough QLD 4020
PO Box 395, Redcliffe QLD 4020
Fax: 07 3897 3222

Customer Service Coordinators

Kellie Wilkins and Leanne Davies

Gold Coast Region

39-41 Nerang Street, Nerang QLD 4211
PO Box 1020, Ashmore City QLD 4214
Fax: 07 5604 1149

Customer Service Coordinator

Victoria Judd

Logan Region

Shop 6, 78 Station Road, Bethania QLD 4205
Fax: 07 3897 3266

Customer Service Coordinator

Andrea Kahukiwa

Brisbane North Region

36 Rose Street, Wooloowin, Qld 4030
Fax: 07 3897 3266

Customer Service Coordinator

Xanthe Sansome

North Melbourne Region

Unit 8, 19 Enterprise Drive, Bundoora VIC 3083
PO Box 2187 Janefield Drive, Bundoora VIC 3083
Fax: 07 3897 3266

Customer Service Coordinator

Renee Harding

Village

16B Oyster Point Esplanade, Scarborough QLD 4020
PO Box 395, Redcliffe QLD 4020
Fax: 07 3897 3222

Customer Service Coordinator

Tina Larden

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