Sona® is Gaelic for Happiness, reflecting BallyCara’s heritage and commitment to inspiring healthy and happy living.

Sona® is our way of being at BallyCara, and it enables us to prosper.

BallyCara takes full advantage of Sona®’s inherent strengths and capabilities as it underpins all that we do.

The Sona® Framework

As Sona® is our way of being it enables all to prosper when it is consistently & authentically lived out by our people. Our values and behaviours are connected to this way of being.

The Sona® Framework is integral to our Strategy; Frameworks; Policies and Procedures. Opportunity and potential are pursued and realised as Sona® influences our systems, processes, practices & we embrace a culture that inspires healthy and happy living for all.

Our Sona® Values guide our decision making. They show up in what we think and do. They strengthen our relational approach through our people being in the right place; at the right time; doing the right thing in the right way.

Our Sona® Values apply to all our people and the relationships we have (existing and new); giving us, our relationships, and the interactions we have the opportunity to be the best they can be.
They will be evidenced through how we behave and what people experience and feel.

Everyone Matters
Each person and their well-being is important to us

Creativity
Collaborate and Innovate courageously

Integrity
Authentic and Transparent

We demonstrate our Sona® Behaviours through:

• How we are living our values
• What our customers can expect to experience when they use our services
• How we behave with one another as colleagues
• How we fulfil our why/purpose of ‘Inspiring Healthy and Happy Living’

For every value, behaviours have been identified that show how we are living our values. We use the behaviours to:

• Ensure we recruit and retain the right people who share; live and put into practice our values.
• Support how we enable our people to be the best version of themselves. This is enabled through our regular feedback sessions which are a two-way process.
• To help identify learning and developmental opportunities for our people.