Our care begins with you. What matters to you matters to us. Every person is unique and individual.

BallyCara (previously, the Hibernian QLD Friendly Society) is a charitable organisation that has been serving the community of Queensland for over 115 years.

Making the decision to move into Residential Care is not always easy however at BallyCara we welcome you with open arms and support you and your family through the journey.

Sona® is Gaelic for Happiness, reflecting BallyCara’s heritage and commitment to inspiring healthy and happy living.

Sona® is our way of being at BallyCara, and it enables us to prosper.

BallyCara takes full advantage of Sona®’s inherent strengths and capabilities as it underpins all that we do.

Our Sona® Values

Our Sona® Values guide our decision making. They show up in what we think and do. They strengthen our relational approach through our people being in the right place; at the right time; doing the right thing in the right way.

Our Sona® Values apply to all our people and the relationships we have (existing and new); giving us, our relationships, and the interactions we have the opportunity to be the best they can be. They will be evidenced through how we behave and what people experience and feel.

Everyone Matters
Each person and their well-being is important to us

Creativity
Collaborate and Innovate courageously

Integrity
Authentic and Transparent

Our Home

We provide a home that is a friendly and warm environment where life is for living. We enable you to live the life you want to live, ensuring you have choice and control over what matters to you.

Choosing a home is a big decision. We can support you in the decision process by focusing on:

You, as Everyone Matters: we help you to maintain your lifestyle as much as possible because your wellbeing is important to us.

Welcoming Creativity: we collaborate with you to plan your care and how our support staff will ensure you feel safe and secure while enabling you to live the life you choose.

Our Integrity: we strive to be authentic and transparent in all interactions with you.

Our Hibernian Villa and Sunnyside Villa rooms comprise of single rooms with ensuites, single rooms with shared ensuites and premium couple rooms which value your privacy, dignity and respect. All our rooms within our home provide you with services and support that are important to your health and wellbeing which enables you to do what is significant to you.

Our activities can be individual to you or in smaller or larger groups. The important thing is that you have a choice and we have activities and opportunities for engagement which reflect your choices and preferences. Engaging in as much or as little as you wish. We build community relationships through our activities.

Mealtimes are an important part of everyone’s day. Our food is freshly prepared, nutritious and your preferences of special dietary requirements can be catered for.

We know it is important to you to have the right staff, at the right time, delivering the right care and support in the right way which is meaningful to you. This enables you to have confidence and trust in BallyCara’s ability to assist you to have a life well lived every day.

We welcome the opportunity for a BallyCara representative to meet, discuss and support your care journey.

How do I apply?

If you would like to be part of the BallyCara family we need you to provide us with the following information:

• A completed BallyCara Application for Admissions Form – available below
• A copy of the My Support Plan or referral number provided by the Aged Care Assessment Team (ACAT) or the older 9-page Aged Care Client Record (ACCR)
• A certified copy of the Enduring Power of Attorney Documentation (all pages of booklet)
• A copy of the financial assessment letter received from the Department of Human Services. You may need to complete the following forms:
  • – Residential Aged Care – Calculation ofyour Cost of Care (SA457) and
  • – Residential Aged Care – Property Details for Centrelink and DVA Customers (SA485).

What could I be charged?

Residents moving into Residential Care can be asked to make three types of payments.

• A basic daily fee which contributes towards your daily living costs including meals, linen, power and laundry.
• You may be asked to pay a means-tested care fee, depending on your income and assets. This is an additional contribution towards the cost of services such as nursing and personal care.
• An accommodation payment which will be paid depending on your income and assets or which may be met in full or in part by the Australian Government.

Residents can choose to pay for their accommodation by refundable deposit, a daily payment, or a combination of both. A refundable deposit is paid as a lump sum amount. A daily payment accrues daily and is paid periodically, for example monthly. A combination payment includes both a partial lump sum and daily payments.

Who pays a basic daily care fee?

All Residents (except Australian ex-prisoners of war) are required to pay a basic daily care fee which is currently $60.86* per day.

This fee may change from time to time in line with any pension increases. For more information please go to www.myagedcare.gov.au. There is also a fee estimator on this website which may help you estimate what costs you may be asked to pay.

Rates as of 1st January 2024 are below:-

Organisations providing Commonwealth subsidised aged care services are required to comply with the Aged Care Quality Standards (Quality Standards) from 1 July 2019. Organisations will be assessed and must be able to provide evidence of their compliance with and performance against the Quality Standards.

The Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services. The Quality Standards are made up of eight individual Standards (see below). For more information please visit Aged Care Quality.