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We're getting ready to welcome this positive change and look forward to continuing to support our clients to live healthier and happier lives while ageing in place.
As we approach the launch of the new Support at Home (SaH) Program on 1st November, remember that for BallyCara's current Home Care Package (HCP) clients, it is business as usual. Existing care and services will continue without interruption, and we are working to ensure a seamless transition to the new program.
Support at Home has been designed to simplify in-home care, offering more choice and flexibility to help older persons live independently at home for longer.
It replaces the current Home Care Packages (HCP) program and Short Term Restorative Care (STRC) programme, with the Commonwealth Home Support Program (CHSP) becoming a part no earlier than 1st July 2027.
There will be 8 ongoing service classifications under Support at Home with the services that you will be able to access grouped into three categories:
There will also be 3 short term service pathways:
BallyCara's dedicated care teams are here to guide seniors through these changes ensuring you receive high quality care and support.
Please click here to read more about the Aged Care Reform and how this may affect you or your loved ones.
If you have any questions please reach out to your BallyCara Contact or call us on 1300 272 222.
Whilst the Commonwealth Home Support Program (CHSP) will not be a part of Support at Home (SaH) before 1st July 2027, there are some changes for people accessing entry-level support.
To find out more you can contact My Aged Care on 1800 200 422 or click here to learn more about the changes to CHSP.
Available at: Moreton Bay, Village, Brisbane North, Northern Melbourne
BallyCara Home Care is subsidised by the Commonwealth Government to provide entry level support services through the Commonwealth Home Support Program (CHSP). The Program is provided to people who require assistance to keep living independently in their own home and community.
BallyCara Home Care delivers services under a Wellness approach. This means that you can expect us to work with your strengths and abilities rather than your limitations. We will identify what your individual goals are through our SONA® philosophy (Gaelic for Happiness) as everyone’s well-being matters to us. We will collaborate with you to create a plan and we will show integrity and be authentic in our interactions to build the relationships.
To read more about the CHSP Program please refer to the Department of Health & Ageing's CHSP Program Manual.
To be eligible for CHSP services you require an assessment by the Regional Assessment Service (RAS) which can be arranged by contacting My Aged Care on 1800 200 422.
Service Type | Minimum Service Duration | Monday - Friday Minimum Co-Contribution |
|---|---|---|
Nursing* | 30 minutes | $15.00 |
Allied Health and Therapy Services* | 60 minutes | $16.78 |
Social Support Group (Allied Health)* | 60 minutes | $5.00 |
Social Support Individual* | 60 minutes | $10.00 |
Personal Care* | 30 minutes | $13.40 |
Domestic Assistance* | 60 minutes | $11.50 |
*Minimum co-contribution relates only to the minimum service duration. If your service duration exceeds the minimum service duration your co-contribution will increase incrementally every 15 minutes. | ||
Social Support Group & Centre Based Respite Program (Moreton Bay & Bris North only) | 60 minutes | $22.50 |
16B Oyster Point Esplanade
Scarborough QLD 4020
PO Box 228
Scarborough QLD 4020
Phone: 1300 272 222
Fax: 07 3897 3222
BallyCara Contacts
Peninsula - Skye Schuback
Moreton Bay South - Annie Hammer
Moreton Bay North - Skye Schuback
Uni Hill Town Centre
Level 1, Suite 106
Janefield Drive
Bundoora VIC 3083
PO Box 2187 Janefield Drive
Bundoora VIC 3083
Phone: 1300 272 222
Fax: 07 3897 3266
BallyCara Contacts
Sharon Devlin
16B Oyster Point Esplanade
Scarborough QLD 4020
PO Box 228
Scarborough QLD 4020
Phone: 1300 272 222
Fax: 07 3897 3222
BallyCara Contacts
Tamara Dunning
Available at: Moreton Bay, Village, Brisbane North, Logan, Gold Coast & Northern Melbourne
BallyCara Home Care Packages allow you to customise how you spend your assigned Government subsidy on support services and equipment that promote your independence and community living. We help you through the journey by listening and exploring with you, your background, needs and preferences to design the optimal utilisation of available funds. Our Sona® philosophy also challenges you to consider your preferred future and how BallyCara can assist you to prosper with real happiness.
There are four levels of home care packages. These four levels are designed as follows:
Level 1: Supports people with basic care needs
Level 2: Supports people with low-level care needs
Level 3: Supports people with intermediate care needs
Level 4: Supports people with high-level care needs
Depending on your approved level of Home Care package; services, consumables and minor equipment purchases will be organised in alignment with your individual needs and goals.
Services and equipment that may be of assistance to help you remain independent and in your own home include but are not limited to:
To read more about the HCP Program please refer to My Aged Care's HCP Program Manual.
Cost per hour - unless otherwise stated
Service Type | Minimum Service | Standard | Non-Standard Mon-Fri 6:00pm-6:00am | Saturdays | Sundays | Public Holidays |
|---|---|---|---|---|---|---|
Support Worker | 60 minutes | $90.00 | $135.00 | $158.00 | $180.00 | $225.00 |
Support Worker | 30 minutes | $90.00 | $135.00 | $158.00 | $180.00 | $225.00 |
- Essential Light Gardening | 30 minutes | $90.00 BallyCara Retirement Village All Other Regions - Price will depend on External Provider | Price will depend on External Provider | |||
Service Type | Minimum Service | Standard | ||||
|---|---|---|---|---|---|---|
**Group Social Support | 60 minutes | $35.00 | Cost per hour - unless otherwise stated | |||
**Group Social Support - Moreton Bay and Brisbane North only (minimum 6 clients) | ||||||
Cost per hour - unless otherwise stated
Service Type | Minimum Service | Standard | Non-Standard Mon-Fri 6:00pm-6:00am | Saturdays | Sundays | Public Holidays |
|---|---|---|---|---|---|---|
- Exercise Physiologist | 60 minutes | $160.00 | Price will depend on External Provider | |||
- Podiatrist | ||||||
- Allied Health Assistant | 60 minutes | $120.00 | ||||
- Remedial Massage | 60 minutes | $140.00 | ||||
Allied Health Group Class | Per Class | $35.00 | ||||
Cost per hour - unless otherwise stated
Service Type | Minimum Service | Standard | Non-Standard Mon-Fri 6:00pm-6:00am | Saturdays | Sundays | Public Holidays |
|---|---|---|---|---|---|---|
Registered Nurse | 30 minutes | $150.00 | Price will depend on External Provider | |||
Enrolled Nurse | 30 minutes | $130.00 | ||||
- Exercise Physiologist | 60 minutes | $215.00 | ||||
- Podiatrist | ||||||
- Allied Health Assistant | 60 minutes | $155.00 | ||||
- Remedial Massage | 60 minutes | $180.00 | ||||
16B Oyster Point Esplanade
Scarborough QLD 4020
PO Box 228
Scarborough QLD 4020
Phone: 1300 272 222
Fax: 07 3897 3222
BallyCara Contacts
Peninsula - Kellie Wilkins, Amy Sutton
Moreton Bay South - Naomi Moetara, Amber Clarke
Moreton Bay North - Christina Saring, Tylah Dywer
Shop 25-27
57 Station Street
Nerang QLD 4211
Phone: 1300 272 222
Fax: 07 5604 1149
BallyCara Contacts
Kelly Walsh, Madison Nunn, Tanu Chavan
Shop 4-5
42-48 Bourke Street
Waterford West QLD 4133
Phone: 1300 272 222
Fax: 07 3897 3277
BallyCara Contacts
Kylie MacRae, Madison Nunn
36 Rose Street
Wooloowin QLD 4030
Phone: 1300 272 222
Fax: 07 3897 3266
BallyCara Contacts
Nicky Kemp, Ken Dharmarathne
Uni Hill Town Centre
Level 1, Suite 106
Janefield Drive
Bundoora VIC 3083
PO Box 2187 Janefield Drive
Bundoora VIC 3083
Phone: 1300 272 222
Fax: 07 3897 3266
BallyCara Contacts
Renee Harding, Belinda Kemp, Aiza Cortes, Amy Mochi, Nardin Youseff, Ruby Kilkenny-Patena, Wendy Topp
16B Oyster Point Esplanade
Scarborough QLD 4020
PO Box 228
Scarborough QLD 4020
Phone: 1300 272 222
Fax: 07 3897 3222
BallyCara Contacts
Debbie Harris, Mandy Stein
Available at: Moreton Bay, Village, Brisbane North, Logan, Gold Coast & Northern Melbourne
BallyCara Home Care also offers privately funded platforms of care and support personalised to suit your individual circumstances and requirements. Our BallyCara Private Services allow you the choice, control and flexibility to maintain your independence and preferred lifestyle. Unlike our BallyCara Home Care Packages and Commonwealth Home Support Program, Private Services require no Government eligibility to receive this option of services in your home. Our BallyCara Private Services are personalised to your individual needs and requirements and can provide services for as long or as little as needed.
Our BallyCara Private Services can include but are not limited to:
Private Services could also be an option for you if you are on the waiting list to receive a Home Care Package and aren’t eligible to receive Commonwealth Home Support Program assistance. Our BallyCara staff are here to answer any questions you may have and to assist with setting up a personalised private service package that doesn’t require you to have an Aged Care Assessment.
Available at: Moreton Bay, Village, Brisbane North
BallyCara's social support group is a centre-based respite for our Clients to connect with each other and staff.
Each month's program is focused on actively encouraging positive ageing and emotional and physical well-being amongst Clients.
The group's sessions vary from day to day and can include activities such as arts and crafts, indoor sport games, movies, sing-along's, themed events such as Melbourne Cup Day luncheon, and outings to museums, galleries, and City Hall.
How do I apply for BallyCara's Invigorate Group?
There are multiple ways to access BallyCara's Invigorate Group including Government subsidised funding through the Commonwealth Home Support Program (CHSP) and Home Care Packages (HCP).
You can reach out to My Aged Care (MAC) on 1800 200 422 for help in obtaining a Centre-Based Respite or Social Support Group code under CHSP funding.
If you are an HCP Client you can access Invigorate by speaking with your BallyCara Contact, or phone us on 1300 272 222 for more information.
When is BallyCara's Invigorate Group operational?
The Scarborough Invigorate Group is operational Monday to Friday, 9am-2pm, with varying pick up times.
The Wooloowin Invigorate Group operates on a Tuesday between 9am-2pm with varying pick up times.
What matters to you, matters to us.
On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards.
The Aged Care Quality Standards ensure that organisations offering care at home meet certain standards in how they operate and care for people.
The below will be replaced with the strengthened standards on 1st November 2025.
BallyCara Home Care staff are recruited for their commitment to providing a high level of service to individuals and for their special understanding of meeting the needs of our clients. BallyCara’s reliable and responsive staff hold relevant qualifications and must be cleared by a National Criminal History Record every 3 years.
Our staff engage in continuous education on best practice procedures and individual work practices are monitored to ensure a high level of independent living services. All staff employed by BallyCara Home Care adhere to our Code of Conduct which specifies the highest standards of conduct and ethical behaviour in their performance of duties with and for clients of the service.
To ensure your services and continuity of care is consistent, BallyCara strives to make sure you consistently see familiar support staff. Your support staff will be informed of your individual needs, preferences and goals and will always support you in a respectful and sensitive manner. BallyCara’s restorative approach includes a wellness focus and aims to inspire healthy and happy living in your community and home.
The Commonwealth Home Support Program is designed for people who require a low level of assistance and support to maintain their independence and stay living in their own home. If people are finding their care needs and support requirements are increasing they can then be referred for a Home Care Package by contacting My Aged Care or speaking with their BallyCara contact.
The CHSP provides subsidised support in a range of defined service types and BallyCara Home Care is funded to provide the following in defined geographical locations, so please contact us to discuss further:
BallyCara acknowledges the Traditional Owners and Custodians of the land on which our residences are located and we pay our respect to their Elders past, present and emerging. We extend that respect to the Traditional Owners across this country where we live, work and play.
Inspiring healthy & happy living
Phone: 1300 272 222
Email: info@ballycara.com
Scarborough
Logan
Gold Coast
North Brisbane
Melbourne
