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Advocacy services are free, confidential, and independent of BallyCara. An aged care advocate can help you to understand and manage your aged care situation, rights and concerns. They are there to listen to your situation and support you make informed decisions about your aged care services, through to talking with your provider to work out a concern if you'd like them to.
Aged and Disability Advocacy (ADA)
Ph: 1800 818 338 (free call) or (07) 3627 6000
E: info@adaaustralia.com.au
W: adaaustralia.com.au
Elder Rights Advocacy
Ph: 1800 700 600 or (03) 9602 3066
E: admin@era.asn.au
W: era.asn.au
If your complaint or concern remains unresolved or you feel uncomfortable raising your concern with us, you have the option of contacting the following agencies. These agencies are independent of BallyCara.
Australian Government, Aged Care Quality and Safety Commission
Ph: 1800 951 822
E: info@agedcarequality.gov.au
W: agedcarequality.gov.au
Australian Government, Aged Care Quality and Safety Commission
Ph: 1800 951 822
E: info@agedcarequality.gov.au
W: agedcarequality.gov.au
The following organisations can offer extra assistance to support you access and understand aged care services.
Carers Queensland
Ph: 1300 626 636
W: carersqld.com.au
Council of the Ageing (Qld)
Ph: (07) 3316 2999
W: cotaqld.org.au
Dementia Australia
Ph: 1800 100 500
W: dementia.org.au
Hearing Australia
Ph: 134 432
W: hearing.com.au
My Aged Care
Translating & Interpreting Services
Ph: 131 450
W: tisnational.gov.au
Carers Victoria
Council of the Ageing (VIC)
Ph: (03) 9655 2100
W: cotavic.org.au
Dementia Australia
Ph: 1800 100 500
W: dementia.org.au
Hearing Australia
Ph: 134 432
W: hearing.com.au
My Aged Care
Translating & Interpreting Services
Ph: 131 450
W: tisnational.gov.au
BallyCara acknowledges the Traditional Owners and Custodians of the land on which our residences are located and we pay our respect to their Elders past, present and emerging. We extend that respect to the Traditional Owners across this country where we live, work and play.
Inspiring healthy & happy living
Phone: 1300 272 222
Email: info@ballycara.com
Scarborough
Logan
Gold Coast
North Brisbane
Melbourne