Customer Service Officer – STRC

BallyCara is seeking a motivated and exceptional Customer Service Officer to join our Short Term Restorative Care team located at our Scarborough location and servicing the Logan and Cabool Regions.

The successful candidate will be able to work autonomously, provide and manage customer support to our Short Term Restorative Care Team in all assigned administrative tasks.

To be successful in applying you will:

  • Certificate III in either Administration, Business or Health Services Assistant/ Individual Support
  • Highly effective customer service skills (preferably telephone based)
  • Time management and organisational skills
  • Ability to prioritise and work to deadlines
  • Respond to multiple department priorities
  • Experienced in case management and client assessments.
  • Proficient in client databases and standard software
  • Demonstrated understanding of the Aged Care system
  • Demonstrate your passion & dedication to our customers.
  • Naturally compassionate, caring and supportive
  • COVID vaccination
  • Hold a current open Drivers licence
  • Hold a current police check or be willing to submit an application through BallyCara prior to commencing

Culture and Benefits

  • As a not-for-profit organisation, you will have access to salary packaging reducing how much tax you pay. Capped at $15,900 for rent/mortgage expenses and $2,650 in meals/holidays per annum, walk away with more money in your hand
  • Inclusive and supportive company culture
  • Wellness Portal – wellness inspired organisation with a Total Wellbeing and Fitness portal for you and your family, this includes financial discounts
  • Learning culture with an online platform for staff development
  • We support and promote flexibility for staff working hours with an individual and family-friendly focus
  • Learning Platform – an online learning platform for staff development
  • Employee Assistance Program – for you and your family members (6 sessions per year for each instance requiring assistance)
  • Portable Long Service Leave – All Health & Wellness staff receive Qld Govt portable long service leave accrual whilst with BallyCara


Please apply by attaching:

1. Cover Letter introducing yourself and explaining your motivation to apply

2. A current CV/ Resume (with the contact details for a minimum of two professional referees)

Only Shortlisted candidates will be contacted.