Assistant Customer Service Coordinator – HomeCare

  • Permanent Part-time 0.6 FTE position working with clients in the Cabool/Bribie Island/Redcliffe Peninsula region
  • Great team in a positive working environment
  • Salary sacrifice benefits

This opportunity involves providing high quality, effective assessment and care coordination to home care clients under the principles of Consumer Directed Care and the Aged Care Quality Standards.

We have an opportunity for an experienced, familiar with the Commonwealth Home Support Program (CHSP) and Home Care Packages. A successful candidate will inspire happy and healthy living, working in partnership with our clients and / or carers to:

  • Act as the key contact person for CHSP clients and Home Care Package clients in conducting assessments and facilitating the identification of client-centred goals
  • Work in partnership with our clients to develop a goal-directed care plan, organise services, provide support and monitor services to ensure quality outcomes for our clients
  • Respond to client’s assessed individual needs and preferences
  • Consider creative options and solutions that deliver exceptional client outcomes
  • Provide team leadership to Support Workers and buddy shifts/training/support
  • Support the Customer Service Coordinator and Customer Service Officer with administrative tasks as required

We are looking for someone with:

  • Diploma in Community Services, Cert IV Individual Support, Case Management or equivalent
  • Experience in assessment, case management and service delivery to aged clients living in the community.
  • Willingness to embrace a wellness focussed CHSP and Home Care Package Program
  • Highly-developed interpersonal skills and strong written and verbal communication skills
  • Strong planning, organisational and time management skills
  • Proven ability to establish effective and cooperative internal and external working relationships
  • Sound IT skills, including Microsoft Office suite
  • Current full Queensland drivers licence

Please apply by attaching:

  • A cover letter introducing yourself
  • A current CV/resume