After Hours Home Care Service

What we are looking for:

  1. We are looking for motivated individuals who are happiness focused to deliver after-hours telephone support for our clients in the 5 regions we currently service.
  2. You will be working 100% from home providing telephone backup support to clients and front-line staff

The hours required:

HOURS:          5.00pm to 8.00pm

Weekly:          Thursday and Friday

Fortnightly:   Saturday, Sunday, Monday Tuesday

Pay Rate:        $26.00 to $41.00 per hour depending on day and time

Weekend penalty rates apply for weekend hours worked

The After Hours Team will be assuming all responsibility for responding to all non-business hours calls and implementing all appropriate actions required.


Skills and experience

  • Must be able to commence immediately
  • Must have intermediate to advanced computer skills with proficiency in the use of Outlook, Web based programs, and Microsoft Office applications and have the ability to learn quickly
  • Must have excellent, clearly spoken, telephone manner with equally excellent communication skills, both verbal and written
  • Proficient administration and Customer Service experience
  • Must have effective communication and time management skills
  • Relevant Qualification at a minimum of Certificate III Aged or Individual Support
  • Knowledge of the Aged Care Industry and Home Care
  • Experience with scheduling

Preferred Availability:

  • Every week Thursday and Friday 5pm-8pm.
  • Every second Saturday and Sunday 6am-8pm. Paid for a minimum of 3 hours for the day + any additional hours worked.
  • Every second week Monday and Tuesday  5am-7am and 5pm-8pm (total 5 hours per day).

Benefits and perks for you:

  • You will be supplied with a tablet and mobile phone to enable you to do your work effectively and efficiently
  • Training will be provided
  • Employee Assistance Program (EAP) is available for staff and their families
  • Professional development opportunities are available
  • Salary Packaging benefits for all staff


Please apply by attaching:

1.       A cover letter introducing yourself

2.       A current CV or Resume

We encourage and welcome candidates from all cultural backgrounds.

Please apply immediately as interviews will commence on receipt of applications. Only successful applicants will be contacted.