What we are looking for:
- We are looking for motivated individuals who are happiness focused to deliver after-hours telephone support for our clients in the 5 regions we currently service.
- You will be working 100% from home providing telephone backup support to clients and front-line staff
The hours required:
HOURS: 5.00pm to 8.00pm
Weekly: Thursday and Friday
Fortnightly: Saturday, Sunday, Monday Tuesday
Pay Rate: $26.00 to $41.00 per hour depending on day and time
Weekend penalty rates apply for weekend hours worked
The After Hours Team will be assuming all responsibility for responding to all non-business hours calls and implementing all appropriate actions required.
Skills and experience
- Must be able to commence immediately
- Must have intermediate to advanced computer skills with proficiency in the use of Outlook, Web based programs, and Microsoft Office applications and have the ability to learn quickly
- Must have excellent, clearly spoken, telephone manner with equally excellent communication skills, both verbal and written
- Proficient administration and Customer Service experience
- Must have effective communication and time management skills
- Relevant Qualification at a minimum of Certificate III Aged or Individual Support
- Knowledge of the Aged Care Industry and Home Care
- Experience with scheduling
- Every week Thursday and Friday 5pm-8pm.
- Every second Saturday and Sunday 6am-8pm. Paid for a minimum of 3 hours for the day + any additional hours worked.
- Every second week Monday and Tuesday 5am-7am and 5pm-8pm (total 5 hours per day).
Benefits and perks for you:
- You will be supplied with a tablet and mobile phone to enable you to do your work effectively and efficiently
- Training will be provided
- Employee Assistance Program (EAP) is available for staff and their families
- Professional development opportunities are available
- Salary Packaging benefits for all staff
Please apply by attaching:
1. A cover letter introducing yourself
2. A current CV or Resume
We encourage and welcome candidates from all cultural backgrounds.
Please apply immediately as interviews will commence on receipt of applications. Only successful applicants will be contacted.