The BallyCara Executive and Management teams are ensuring our policies, procedures and planning are applicable across all service points and are continually reviewed to protect the health and wellbeing of all BallyCara friends – Residents, Clients, Family members and our Workforce.

Please be assured we are continually monitoring updates and are in direct dialogue with health and government authorities with specific reference to supporting older people and other at-risk members of the community. As an essential frontline service, we reinforce our commitment to ensuring the delivery of safe and quality care, whilst recognising the need to make appropriate decisions in response to COVID-19 if required.

We provide ongoing updates and information regarding our planning, preparedness and response to COVID-19 to all our people in all service points including Residential, Village, HomeCare, Wellness and Short-Term Restorative Care.

Retirement Village – Scarborough

We continue to communicate with Residents regarding necessary arrangements we need to apply across our Village given the latest advice from authorities. We highlight the following directives from the Australian Government:

  • People aged over 70, aged over 60 with pre-existing conditions, or Indigenous people aged over 50 should stay home wherever possible for their own protection.
  • Gatherings, excluding household members, have been reduced to a maximum of two people.
  • Everyone should stay home unless you are: shopping for essentials, receiving medical care, exercising or travelling to work or education.

Please be assured BallyCara personnel remain ‘at work’ and continue to be available to support you considering these further restrictions including accessing government subsidised home support service.

Residential Care – Hibernian Villa and Sunnyside Villa

We have appropriate preventative and precautionary measures in place across our residents care services. This includes arrangements for visitors in accordance with government regulations and advice. Anyone needing to know more about whether they can visit a Resident should be in direct contact with BallyCara Management.

New Vaccination Guidelines

We would also like to advise that the Australian Government has recently announced that from 1st May 2020 all visitors, staff and contractors to an Aged Care facility must have had the current influenza vaccination.


Our regional Home Care teams continue to operate within their communities.  We recognise the concerns and challenges there may be with a nationwide focus on social distancing and reduced community activities as a result of COVID-19, however there has never been a more important time for people to continue to access necessary care and services in support of one’s of physical and mental health. We have put all necessary measures in place to protect our clients’ health & wellbeing and enable continuity of care and support.

Please also note that we are committed to introducing new ways of delivering services to support you in maintaining your health and well-being. This may involve using technology or other innovative methods.


Our Wellness Program is providing individual home-based and virtual instruction sessions across South East Queensland.  Physical exercise and social connection are important ingredients to everyone’s health and wellbeing, and we want to encourage people to safely maintain some form of physical movement wherever possible – walking, balance and stretching daily are effective activities to continue to perform. We aim for our Wellness team to be mobile and supporting people in their own environment wherever possible.


In order to ensure the ongoing health and safety of all, staff have undertaken relevant training and are adhering to specific guidelines in the delivery of support and care to all our friends, which include

  • Compulsory completion of COVID-19 Infection Control online education issued by the Department of Health
  • Refresher education and competency assessment of hand washing technique
  • Ensuring staff do not work when they are sick, ensuring staff have access to essential Personal Protective Equipment and use according to current recommended guidelines
  • Ensuring staff are aware of and practicing Social Distancing in all facets of their life

For more information on COVID-19 please utilise the reliable Department of Health website of

We sincerely thank all members of the BallyCara community for support of the measures we have put in place over past weeks.  We seek your continued support and adherence to ongoing arrangements and regulations. Please be assured all of what we are doing are preventative and precautionary measures purely in the interests of your safety and well-being.