COVID UPDATE in Residential Care – 11th November 2022

BallyCara advises that in accordance with the latest advice by the Queensland Chief Health Officer, we will be requiring all staff and visitors to wear a P2 mask while in our Residential Care buildings. This requirement is in effect from today (11th November). As always, we will continue to monitor and keep you updated. Please contact our Residential Services team if you have further questions or concerns.

COVID UPDATE in Residential Care – 3rd November 2022

The Queensland public health department recently announced the revocation of the remaining public health directions, however Residential Care settings continue to be classified as high risk environments.

Accordingly BallyCara has reviewed our current policy and procedures and provide you with the following update:-

As of 12noon today (Thursday 3 November) there will no longer be a requirement for masks to be worn within our Residential Aged Care buildings, noting the below conditions still apply:

  • We will continue to require a 3-day precautionary isolation for new Residents and those returning from hospital admission.
  • Staff will still be required to wear P2 or N95 mask, gloves and apron while caring for any Resident in precautionary isolation
  • Close contacts of a confirmed COVID case will need to have a negative RAT prior to entry each time and wear a P2 mask whilst within the building for 7 days.
    ***Close contact is anyone who has been in contact with a Covid positive person for a duration of more than 4 hours
  • We ask that you please continue to use our Zipline check in process upon entry including screening questions and temperature check
  • We ask that you please notify us if you become Covid positive within 3 days of visiting us so we can manage any risks to our Residents

While we welcome the easing of these requirements, we ask for your ongoing awareness around the importance of hand hygiene and not visiting if you are unwell.  Please also recognise that we may need to revert back to precautionary measures given our dedication to keeping your loved ones safe and healthy.


Please be assured we are continually monitoring updates and are in direct dialogue with health and government authorities with specific reference to support older people and other at-risk members of the community. As an essential frontline service, we reinforce our commitment to ensuring the delivery of safe and quality care, whilst recognising the need to make appropriate decisions in response to COVID-19 if required. If you have any concerns or comments please email us on or phone 1300 272 222.