COVID-19

 

The team at North Western Melbourne PHN have organised the “Goodbye COVID” campaign to encourage more people to get vaccinated against COVID-19.

BallyCara is supportive of people receiving the COVID Vaccination to protect ourselves, our loved ones, and say “Goodbye COVID”.


COVID Update 2nd September 2021 – MELBOURNE HOMECARE

The Victorian Lockdown remains in place during September and you cannot leave your home unless for one of the five following reasons:

  • shopping for necessary goods and services
  • caregiving or compassionate reasons, including medical care or to get a COVID-19 test
  • authorised work (with a permit) or permitted education
  • exercise (once a day for 2 hours)
  • to get a COVID-19 vaccination (provided the distance travelled, and the time taken is no more than is absolutely necessary)

Please be assured during this lockdown we are continuing to maintain all HomeCare services across the northern and eastern Melbourne regions in a COVID-safe way. Our measures include: ensuring our staff are wearing masks and other personal protective equipment; completing doorstop checks prior to entry to every household; sending replacement staff or negotiating adjustments in service schedules where we have staff unable to undertake BallyCara work; requiring any staff who are feeling unwell to isolate and seek a COVID test. We ask all consumers to similarly adhere to the directions of the Victorian Government, stay home wherever possible and contact our team on 1300 037 542 if you are unwell or awaiting a COVID test result. Further information and updates are available on the following link: https://www.dhhs.vic.gov.au/coronavirus

COVID Update 2nd September 2021 – South-East Queensland

RESIDENTIAL CARE UPDATE:  Visiting Hours are Monday to Sunday 8am to 5pm. Flu 2021 Vaccination evidence must be provided and standard screening processes including temperature checking apply. Face Masks must be worn by visitors at all times within the Residential Care buildings. Residents are allowed to leave their Residential Care home however are please requested to practice social distancing and wear a face mask when in populated spaces.

VILLAGE UPDATE:  We are OPEN for all Village Sales Enquiries and pre-booked Tours. All Village Services and Activities have resumed within our COVID-Safe framework. Face Masks are required to be worn in all internal spaces (except your private household). Social distancing requirements in all communal indoor settings is 1 person per 2 square metres. Further information is available through our Reception team or calling 1300 272 222.

HOME CARE, WELLNESS & STRC UPDATE: All services continue with the wearing of Face Masks required by all people within BallyCara communal spaces except when dining, exercising or receiving therapy treatments. Please contact our team on 1300 272 222 if you have further queries.

 


COVID Update 31st July 2021 – South-East Queensland 

RESIDENTIAL COVID UDPATE:  Following the QLD Government announcement this morning there will be a Residential and Community lockdown for 11 LGA’s from 4pm today.  At this stage this will continue until Tuesday 5pm, noting that further advice over coming days will be given.  Please continue to monitor Government announcements. Therefore, as of 4pm today there will be no visitor access to Hibernian and Sunnyside Villas.  We appreciate your ongoing support of this difficult situation.

VILLAGE COVID UDPATE:  Following the QLD Government announcement this morning there will be a Residential and Community lockdown for 11 LGA’s from 4pm today.  At this stage this will continue until Tuesday 5pm, noting that further advice over coming days will be given.  Please continue to monitor further Government announcements.  All onsite village activities and events between now and Tuesday 5pm will be cancelled or postponed.  We appreciate your ongoing support of this difficult situation


COVID Update 22nd July 2021 – South-East Queensland 

  1. BallyCara is pleased to confirm the Acting Queensland Premier has announced the lifting of visitor restrictions for residential aged care from 6am this Friday 23rd July. Visitors will again be allowed in Hibernian & Sunnyside Villas between the hours of 8am and 5pm from this Friday adhering to wearing of face masks, the standard screening and Flu vaccination requirements.
  2. Mask wearing continues across South East Queensland (all BallyCara service regions)
  3. All of New South Wales will be a declared hotspot from 1am Friday 23rd July 2021.  A New South Wales border zone will come into effect at this time.

 

COVID Update 21st July 2021 – MELBOURNE HOMECARE

  • The Victorian Government has extended the current community-wide lockdown to 1.59pm on 27 July. You cannot leave your home unless you are doing it for one of the five following reasons:
    • shopping for necessary goods and services
    • care and caregiving, including medical care and getting a COVID-19 test
    • exercise
    • authorised work and permitted study
    • to get a COVID-19 vaccination

You must wear a face mask when you leave home, unless an exception applies. For more information, see the Victorian government’s guide to face masks.

  • Please be assured during this lockdown we are continuing to maintain all HomeCare services across the northern and eastern Melbourne regions in a COVID-safe way. Our measures include: ensuring our staff are wearing masks and other personal protective equipment as relevant to the tasks they are performing; completing doorstop checks prior to entry to every household; sending replacement staff or negotiating adjustments in service schedules where we have staff unable to undertake BallyCara work; requiring any staff who are feeling unwell to isolate and seek a COVID test. We ask all consumers to similarly adhere to the directions of the Victorian Government, stay home wherever possible and contact our team on 1300 037 542 if you are unwell or awaiting a COVID test result. Further information and updates are available on the following link: https://www.dhhs.vic.gov.au/coronavirus  

 


COVID Update 15th July 2021 – South East Queensland

BallyCara advises the Queensland Premier has announced that the restrictions for South East Queensland will continue for a further 7 days – face mask and gathering restrictions, including visitor restrictions for residential aged care will continue to apply across all of BallyCara’s service areas. Specific updates are provided as below.

Residential Care Update: IMPORTANT UPDATE: BallyCara advises the Queensland Premier has just announced (Thursday 15 July) visitor restrictions for aged care facilities in South East Queensland will continue for a further 7 days. We understand the impact this has on Residents & Families. Please refer to the attached information regarding Covid Restrictions & Your Rights https://bit.ly/3hCsBKK . If you would like to discuss further please contact our Residential Services team on 3897 3200 or email health@ballycara.com .

Retirement Village Update: CLICK HERE

Home Care: all services continue with additional COVID precautions in place

Wellness & STRC Programs: all services continue with additional COVID precautions in place


COVID Update 8 July 2021 – RESIDENTIAL CARE UPDATE

CLICK HERE

COVID-19 – Wellbeing Support

The Older Persons Advocacy Network (OPAN, www.opan.org.au ) is an independent, free service to support older people and their family members during COVID-19. Families can call OPAN on 1800 700 600 if they would like to talk with someone about the COVID-19 situation and its impact.


COVID Update 5 July 2021 – SCARBOROUGH VILLAGE SERVICES UPDATE

Click here to read today’s update regarding Retirement Village services, Wellness Program, Residential Care and HomeCare in the Scarborough Village of Friends.


COVID Update 3 July 2021 – SCARBOROUGH VILLAGE, MORETON BAY AND BRISBANE NORTH

The Premier and Chief Health Officer have confirmed that from 6pm today (Saturday 3 July) the lockdown will be lifted for the Brisbane City Council and Moreton Bay LGAs. Authorities ask us all to continue to be extremely vigilant.  Further advice provided includes:

  • If unwell, get tested;
  • Wear your mask; and
  • Use the COVID-19 QLD check in app.

The Premier has also asked that anyone who falls into the vulnerable category to please limit your movements.  We will review the reopening of our on-site services in due course.

However, as per previous government instructions, the precautionary lockdown and restrictions on our Residential Care villas continue.


COVID Update 2 July 2021

SCARBOROUGH VILLAGE, MORETON BAY AND BRISBANE NORTH

This morning, the Queensland Premier has confirmed the community lockdown FOR BRISBANE CITY AND MORETON BAY REGIONS will continue for another 24 hours from 6pm.  All current restrictions in place will continue. We will provide further updates tomorrow as we receive further advice from the Premier and QLD Chief Health Officer. Many thanks for your ongoing support.

GOLD COAST AND LOGAN

Click here to read today’s update regarding services in the Gold Coast and Logan regions.


COVID Update 29 June 2021 – ALL QUEENSLAND SERVICES

Click here to read today’s update regarding the three-day community lockdown.

To see QLD Health’s updated list of contact tracing locations, click here.


COVID Update 28 June 2021 – ALL QUEENSLAND SERVICES

In accordance with the latest Queensland Government regulations BallyCara provides the following update for all services provided in South-East Queensland.

  1. Residential Care – Face Masks to be worn by all staff, contractors and visitors when inside our Hibernian and Sunnyside Villas effective immediately. Moderate PPE usage to apply within Residential Care which requires further PPE to be worn by those people working across multiple care facilities. You will also notice some changes in social distancing within the buildings to adhere to the revised government advice.
  2. Retirement Village – Face Masks to be worn by all people when inside communal buildings – effective 1am Tuesday 29 June. Inside areas – 1 person per 4 square meters inside and 1 person per 2 square meters outdoors. Face masks must be worn by all Residents when going outside their own home effective 1am Tuesday 29 June. Some Events and Trips have been cancelled up to Tuesday 13 July based on spacing requirements.
  3. Home Care – Face Masks will be worn by all staff whilst within a client’s home or accompanying clients in a vehicle or communal areas. Face masks must be worn by all clients when going to community venues outside their own home effective 1am Tuesday 29 June.
  4. Wellness & STRC – Face Masks will be worn by all staff whilst within a client’s home and at our Wellness hubs. Inside areas – 1 person per 4 square meters inside and 1 person per 2 square meters outdoors. Face masks must be worn by all clients when going outside their own home effective 1am Tuesday 29 June and this includes whilst undertaking BallyCara Wellness sessions unless an exemption is granted, seated or undertaking high intensity exercise

COVID Update 2 June 2021 – MELBOURNE HOMECARE

  • Please be assured we are continuing to maintain all homecare services across the northern Melbourne region in a COVID-safe way during the current community lockdown period. Our measures include: ensuring our staff are wearing masks and other personal protective equipment as relevant to the tasks they are performing; completing doorstop checks prior to entry to every household; sending replacement staff or negotiating adjustments in service schedules where we have staff unable to undertake BallyCara work; requiring any staff who are feeling unwell to isolate and seek a COVID test. We ask all consumers to similarly adhere to the directions of the Victorian Government, stay home wherever possible and contact our team on 1300 037 542 if you are unwell or awaiting a COVID test result. Further information and updates are available on the following link Department of Health and Human Services Victoria | Victoria’s restriction levels (dhhs.vic.gov.au)

COVID Update 27 May 2021 – MELBOURNE HOMECARE

  • Please be assured we are continuing to maintain all homecare services across the northern Melbourne region in a COVID-safe way during the current 7 day community lockdown period effective midnight 28 May 2021. Our measures include: ensuring our staff are wearing masks and other personal protective equipment as relevant to the tasks they are performing; requiring any staff who are feeling unwell or have been at an exposure site in the times listed to have a COVID test and not undertake BallyCara work until they have a negative result and completed any required isolation period. We ask all consumers to similarly adhere to the directions of the Victorian Government and stay home wherever possible. Further information and updates are available on the following link Department of Health and Human Services Victoria | Victoria’s restriction levels (dhhs.vic.gov.au)

COVID Update 26 May 2021 – MELBOURNE HOMECARE

  • Please be assured we are continuing to maintain all homecare services across the northern Melbourne region in a COVID-safe way. Our measures include: ensuring our staff are wearing masks and other personal protective equipment as relevant to the tasks they are performing; requiring any staff who are feeling unwell or have been at an exposure site in the times listed to have a COVID test and not undertake BallyCara work until they have a negative result and completed any required isolation period. We ask all consumers to similarly adhere to the directions of the Victorian Government including continuing to carry Face Masks at all times and to be worn indoors (except at private residences where recommended) and limiting private gatherings in the home to 5 visitors per day. Further information and updates are available on the following link Department of Health and Human Services Victoria | Victoria’s restriction levels (dhhs.vic.gov.au)

COVID Update 26 May 2021 – SCARBOROUGH RESIDENTIAL AGED CARE

  • In accordance with the Queensland Government’s Aged Care Direction #29, visitors to BallyCara’s Residential Aged Care facilities will have to adhere to the following additional requirements:
    • From Wednesday 26 May anyone who has been in Greater Melbourne on or after 11 May 2021 cannot enter these facilities unless 14 days have passed since they were there.
  • Further information regarding the Queensland Government regulations is available at Protecting aged care residents | Health and wellbeing | Queensland Government (www.qld.gov.au)

COVID Update – 1st April 2021

COVID restrictions have changed as of 12 noon today. Click the links below for relevant communications:

Click here to read communication for Home Care and Wellness

Click here to read communication for Residential Care (Residents and Family Members)

COVID Update – 29th March 2021

In response to the COVID-19 preventative measures announced by the Queensland Premier and Chief Health Officer this morning, BallyCara provides an important update regarding our Residential, Village, HomeCare, Wellness and STRC services. Please be assured we continue to provide essential frontline services wherever possible however some restrictions and temporary suspensions apply.

Click here to read the full communication.

 COVID Update – 11th January 2021

In response to the announcements made by the Queensland Premier and Chief Health Officer this morning about the greater Brisbane lockdown ending at 6:00pm, Monday 11th January please read correspondence sent to Residents, Clients, Families and Staff in our HomeCare, Residential, Retirement Village, Wellness and Staff service areas.

HomeCare – COVID Update – 11.1.2021

Residential – COVID Update – 11.1.2021

Village – COVID Update – 11.1.2021

Wellness – COVID Update – 11.1.2021

Staff – COVID Update – 11.1.2021

 

COVID Update – 8th January 2021

 In response to the COVID-19 preventative measures announced by the Queensland Premier and Chief Health Officer this morning, BallyCara provides an important update regarding our Residential, Village, HomeCare, Wellness and STRC services.

Effective, Midnight Thursday 7th January in accordance with the Queensland Government Direction our Residential Aged Care Facilities – Hibernian and Sunnyside Villas went into lockdown with no visitors permitted. Exceptions will only be granted by our Residential Services Manager for visitation that supports end of life or maintaining continuity of care. Residents are not allowed to leave our Facilities unless it is to receive or access health care, attend a funeral, or in the case of an emergency.

As of 6:00pm Friday 8th January, the greater Brisbane area – including Brisbane, Logan, Ipswich, Moreton and Redlands will go into lockdown for 3 days (until 6:00pm Monday). Please read the important updates that will be enforced from 6:00pm today (8th January) for each of our BallyCara services across the previously mentioned locations.

BallyCara Retirement Village

As of close of business, Friday 8th January until further advised:

  • All Village Residents must remain in their own home unless undertaking essential Shopping or Exercise in the local area.
  • No Visitors are allowed on the BallyCara Retirement Village site unless they are providing essential services.
  • The Emergency Response Team, Home Care and Wellness services will continue to be provided to Residents in their own homes as required.
  • Contractors will not be permitted on site unless deemed an essential service and approval given by BallyCara management.
  • Wearing a Face Mask is compulsory for anyone leaving their home (excluding children under 12 years of age).
  • The BallyCara Wellness Centre Cafe, Gym, Pool and Health Clinic will be closed until further notice.
  • No Chapel service on Sunday 10th January.
  • Meals will be delivered to Residents in their own home – no communal dining.
  • All Village Activities including Happy Hour, Games, and Library are ceased until further notice.

BallyCara HomeCare – Moreton Bay, Cabool, Brisbane North, Logan Regions

Please be assured that our HomeCare services are considered essential work and we will continue to support and care for our clients. Our staff are required to wear masks inside client’s homes when conducting all support and care services and will complete doorstep screening questions prior to entering.

BallyCara Wellness – Moreton Bay, Cabool, Brisbane North, Logan Region

Please be advised that all our BallyCara staff are essential workers and will continue to work. All in-home Wellness visits can continue with doorstop screening questions and the use of mandatory masks are to be worn until further notice.

The Wellness Centre, all HUBs (Brisbane North and Logan) and community groups will be closed/cancelled on Monday 11th and Tuesday 12th January and a further update will be provided after this.

The Health Clinic (Scarborough and Wooloowin) will be closed on Monday 11th and Tuesday 12th January and a further update will be provided after this.

BallyCara STRC Program

Please be assured that our STRC program staff are considered essential workers and we will continue to support and care for our program recipients in-home. Our staff are required to wear masks inside when conducting all support and care services and will complete doorstep screening questions prior to entering.

 

Please be assured we are continually monitoring updates and are in direct dialogue with health and government authorities with specific reference to support older people and other at-risk members of the community. As an essential frontline service, we reinforce our commitment to ensuring the delivery of safe and quality care, whilst recognising the need to make appropriate decisions in response to COVID-19 if required. If you have any concerns or comments please email us on health@ballycara.com or phone 1300 272 222.